Shipping & Returns
Everything you need to know about our shipping and return policies
Shipping Information
We offer free standard shipping on all orders over $100. Orders are processed within 2-4 business days and typically arrive within 3-7 business days.
Shipping options:
- Please select your preferred shipping method at checkout
Returns & Exchanges
Due to the nature of our products, we do not accept returns. If there is an issue with our product, please do not hesitate to contact us via email: empire.kandq@gmail.com
Delivery Times
Estimated delivery times vary by location:
- Domestic: 3-7 business days
- International: 5-15 business days
- Express: 2-5 business days
You'll receive tracking information once your order ships.
Frequently Asked Questions
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please note that customs fees and import duties may apply.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
If your item arrives damaged, please contact us immediately with photos of the damage.
If your order hasn't shipped yet, we can update your shipping address. Please contact us as soon as possible. Once shipped, we cannot modify the delivery address.
Still Have Questions?
Please reach out for help, and we'll get back to you within 12 hours.