Shipping & Returns
Shipping Policy
We are delighted to offer International shipping so that everyone can experience the luxury of K and Q Empire's natural, vegan skincare and haircare products. Our goal is to get your order to you as quickly and efficiently as possible.
- Processing Time: Orders are typically processed within 2-4 business days.
- Shipping Time: Delivery times vary depending on your location. Canadian orders typically arrive within 3-7 business days, while International orders may take longer.
- Shipping Costs: Shipping fees are calculated at checkout based on your delivery address. Orders over $80 qualify for free standard shipping.
Once your order has shipped, you will receive an email with a tracking number to monitor your package.
Returns & Exchanges
We take great care in crafting high-quality, natural beauty products. Due to the nature of our products, we do not offer returns or exchanges. This is to ensure the safety and hygiene of all our products.
If you have received a damaged or incorrect item, please contact us within 7 days of receiving your order. We’ll do our best to make it right, whether that’s through a replacement or a resolution.
For any other inquiries, feel free to reach out to our customer support team at empire.kandq@gmail.com. We are happy to assist!
Important Notes
- Please make sure your shipping address and phone number is accurate before submitting your order. We cannot be held responsible for errors in the provided address.
- If you have any questions or concerns regarding your order, don’t hesitate to get in touch with us. We are here to help!