Contact Info

Contact Information

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Toronto, Ontario, Canada

647-425-6127

empire.kandq@gmail.com
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Frequently asked questions

Have questions? We’re here to help

What makes K and Q Empire’s products different from other brands?

We believe that true beauty comes from nature. Our products are handmade with ethically sourced and natural ingredients from back home, like Jamaican Black Castor oil, Shea butter, and Aloe vera. We avoid harsh chemicals and toxins found in conventional beauty porducts, creating safe, effective alternatives for those with sensitive skin and chemically damaged hair. All our products are vegan, cruelty-free, and come in eco-friendly packaging, making them kind to both your skin and the planet.

 

As a person with extremely sensitive skin and chemically damaged hair, the owner spends a lot of time testing the product on herself and others before it goes out into the market. She takes pride in making sure that if she can use the product, anyone can.

Are your products suitable for sensitive skin?

Yes! Our products are specifically formulated to be gentle on sensitive skin. We use only naturally derived ingredients, so you can enjoy the benefits without worrying about irritation. We recommend performing a patch test before full use, especially for those with highly sensitive skin, just to be safe.

How do I know which products are right for my skin/hair type?

We understand that everyone’s skin and hair are different, which is why we offer a range of products designed for different needs. If you’re unsure which products to choose, we recommend checking out our product descriptions, where we outline the key benefits and ingredients. If you need more personalized advice, feel free to reach out to us through our contact page, and we’d be happy to assist!

Are your products eco-friendly?

Absolutely! Sustainability is a priority. We use eco-friendly recyclable packaging, and our ingredients are sourced with a commitment to ethical practices. We believe in creating luxury beauty products that not only care for you but also for the planet.

Do you offer worldwide shipping?

Yes, we do offer international shipping! Shipping rates and times will vary depending on your location and delivery time chosen. You can see your exact shipping fees and delivery estimates at checkout.

How long will it take to receive my order?

Processing time for orders typically takes 2-4 business days. Once shipped, delivery times depend on your location. Canadian orders usually arrive within 3-7 business days, while International orders vary. We’ll send you a tracking number as soon as your order is on its way!

Can I change or cancel my order after it has been placed?

Yes, we allow up to 24 hours to change or cancel the order. After the 24 hours have passed, you can no make any changes or cancellations.

How can I track my order?

Once your order has shipped, we’ll send you an email with a tracking number. You can use this to track your package through our shipping partner’s website.

Do you offer returns or exchanges?

We take great care in crafting our products and ensuring they meet the highest quality standards. However, due to the nature of our products, we do not offer returns or exchanges. If you have any concerns or issues with your order, please reach out to us, and we'll be happy to assist you. We always highly recommend being mindful of product expiration and keeping the product at room temperature to preserve its longevity.